Warranty

 

Omcan provides warranty against all defects of material and manufacturing, as well as for defective assembling, for all the products that we sell. The warranty periods vary based on our product categories.

Product Category   Warranty Period
Electrical and Gas equipment   1 year parts and labor
Refrigeration - Refrigerated showcases excluded  
  • 1 year parts and labor
  • Selected items: 1 year parts and labor and 5 years parts only on the compressor
  • Imbera ONLY: 3 years parts and labor and 5 years parts only on the compressor
  • All Demo or Used Electrical Equipment   30 days
    Non Electrical Equipment   180 days
    Utensils, Supplies and Smallwares   30 days
    Knives   Limited Lifetime Warranty
    Wire Shelving   Omcan will replace any defective unit for a period of up to 6 months from original date of installation, provided they have been properly installed and maintained. Omcan is liable to replace said defective piece, but under no circumstance will we pay any labor claims or subsequent damage.

    Green Epoxy finish shelves are further warrantied against rust formation over more than 5 percent of the shelving surface area for five years from the original date of installation.

    Chrome finish shelves are further warrantied against rust formation over more than 5 percent of the shelving surface area for one year from the original date installation in a dry application. Chrome is not warrantied in any wet application including cooler or freezer installations.
    Extended Warranty   Investing in our warranty program means you'll receive peace of mind knowing your product is covered after the standard manufacturer's warranty expires. We'll make repairs on your covered product, including those made due to mechanical or electrical failure, at no cost to you. Your item will be serviced by an authorized Omcan technician.

    For more information, call 1-800-465-0234 or fill out
    Extended Warranty Form for a FREE QUOTE

    Omcan offers an extended warranty on all our machines; please contact your local sales rep or customer service for more information. Omcan will provide our customers or end users with onsite warranty coverage on all equipment in excess of 115 pounds / 52 kilograms. For lighter products, Omcan will provide carry in bench warranty. Bench warranty means that the product must be dropped off or delivered to us, or to one of our authorized service centers (at Omcan’s discretion), freight prepaid, for warranty evaluation. We will not accept COD or collect shipments.

    Conditions of Omcan Warranty:
    1. A copy of the Bill of Sale and/or serial number is required for all warranty claims.
    2. The on-site warranty applies to regular week day hours. Costs associated with holidays, weekends, evening or rush service calls will be the responsibility of either the end user or Omcan dealer.
    3. Remote geographic locations may limit guarantee to a parts only warranty. Labor, travel and mileage covered under warranty include straight time labor charges and travel charges within 100 miles / 160 km, roundtrip. Overtime, premium labor charges and travel charges in excess of this round trip distance will not be covered by OMCAN and will be the responsibility of the person or firm requesting the service.
    4. There is no on-site warranty for residential addresses (unless specified differently).
    5. Warranty is valid only in country of purchase.
    6. Omcan reserves the right to either repair or replace a product at our discretion.
    7. This warranty does not apply to abuse, willful or accidental damage, or to products used for other than their intended purpose.
    8. Any tampering or modifications to any products automatically cancels the warranty guarantee. Items not covered by our guarantee include components which are subject to natural wear and tear. Products subject to abuse, misapplied, misused, subjected to harsh chemical action, or external causes such as electric power fluctuations or poor water quality, field modified (without the approval of Omcan), improperly installed or maintained, damaged by flood, fire or other acts of God, or which have altered or missing serial numbers automatically void warranty.
    9. This warranty is not transferable and is limited to original installation of equipment sold by Omcan for the original user.
    10. This warranty does not apply to any equipment that has not been installed in accordance with the directions published in the appropriate installation and operation manuals.
    11. If the equipment have been changed, altered, modified or repaired with parts not authorized by Omcan or by a non-qualified Service Technician, then Omcan shall not be responsible for warranty claim.
    12. Adjustments such as calibrations, leveling, tightening of fasteners or utility connections normally associated with original installation are the responsibility of installer and not that of Omcan. Regular maintenance, such as cleaning, greasing, de-scaling, tightening, sharpening, or anode parts shall be the responsibility of the customer.
    13. If required by Omcan, customer shall return to Omcan for examination of any failed product or part to confirm that the part has failed as a result of material or workmanship.
    14. All parts orders are shipped via ground courier only. Extra rush shipment charges will be the responsibility of the end user or dealer.
    15. Dealers and end users should not replace or authorize repair of Omcan equipment without an approved return authorization number. Cost incurred in such repairs will be at the dealers or end user’s expense.
    16. For an end user onsite service call, Omcan will require a credit card pre authorization, until the technician determines it is a warranty repair.

    This warranty and the liabilities set forth herein are exclusive and in lieu of all of their liabilities and warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for particular warrantee purpose and constitutes the only warranty of Omcan. Omcan’s liability on any claim, including but not limited to negligence, shall not exceed the price of the equipment that gives rise to the claim.

    The foregoing warranty is the entire warranty of Omcan. Omcan neither assumes nor authorizes any other person, purporting to act on its behalf, to modify or to change this warranty, or any other warranty or liability concerning Omcan equipment. This warranty provides the exclusive remedy against Omcan relating to all Omcan products, whether in contract or in tort or under any other legal theory, and whether arising out of warranties, representations, instructions, installations or defects from any cause. OMCAN shall not be liable, under any legal theory, for loss of use, revenue or profit, or for substitute use or performance, or for incidental, indirect, or special or consequential damages or for any other loss of cost of similar type. The liability of Omcan is limited to the repair or replacement of any part found to be defective.

     

     

     

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    Contact Us

    Please contact us for any inquiry and our friendly sales staff will accommodate any question you might have regarding our products.

    3115 Pepper Mill Court
    Mississauga, ON, L5L 4X5
    Telephone: 1-800-465-0234
    FAX: (905) 607-0234
    Email:sales@omcan.com